Frequently Asked Questions
Everything you need to know about receiving nature's rarest treasures.
How do you ensure the fruit stays fresh during shipping?
We use specialized climate-controlled packaging and express overnight shipping to ensure your exotic fruits arrive in peak condition. Each piece is hand-inspected and cushioned to prevent bruising during transit.
Do you ship internationally?
Currently, we only ship within the continental United States and Canada due to strict agricultural regulations regarding the transport of live produce across international borders.
What should I do if my fruit arrives damaged?
We offer a Freshness Guarantee. If your order arrives damaged or spoiled, please take a photo and contact our support team within 24 hours of delivery for a full refund or replacement.
How do I know when my exotic fruit is ripe?
Each order includes a digital ripening guide specific to the species you purchased. We generally ship fruit slightly under-ripe to ensure it survives the journey and reaches peak flavor at your home.
Are your fruits organic or non-GMO?
Most of our rare fruits are wild-harvested or grown using traditional, organic practices by small-scale farmers. None of our exotic varieties are genetically modified (non-GMO).
Can I cancel or modify my subscription box?
Yes, you can pause, skip, or cancel your 'Seasonal Discovery' subscription at any time through your account dashboard, provided it is done 48 hours before your next scheduled harvest date.