Returns & Exchanges
Due to the perishable nature of our rare exotic fruits, we prioritize freshness and offer a satisfaction guarantee on all arrivals. If your order arrives damaged or compromised, please contact us within 24 hours of delivery for a full refund or replacement.
Document Arrival
Take clear photos of the packaging and the fruit immediately upon delivery to document any quality issues or shipping damage.
Contact Support
Email our concierge team at support@rareexoticfruits.com with your order number and the photos within 24 hours of receipt.
Quality Assessment
Our pomology experts will review your claim within 1 business day to determine if the fruit meets our high standards for ripeness and integrity.
Resolution Selection
Once approved, choose between an immediate refund to your original payment method or a priority shipment of replacement exotic fruits.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing